How long will my order take to arrive?

Generally, the delivery is expected in around 3-7 working days. Please expect delays in peak periods such as the lead-up to Christmas. If in doubt please do not hesitate to contact us direct.

Is my product ethically sourced?

ButtonyMood dolls bodies are made from recycled paper and not plastic and where possible we source our materials locally. Our boxes are made from recycled cardboard.

Are the fairies suitable for babies and small children?

Our fairies are made using small parts and therefore we ask that they are displayed away from babies and very small children with a tendency to put things in their mouths.

How much does delivery cost?

Delivery is subject to a £3.99 charge in UK.  The price increases for orders outside UK and it will be calculated on Checkout

Do we ship overseas?

We send our fairies and angels all over the world. Due to fluctuating postal charges, we ask that you contact us directly for current prices.

How long does delivery take?

Delivery is shipped from the UK and takes 3-7 working days after placing your order. In rare circumstances, delivery make take slightly longer.

What is your returns policy?

Full details can be found on our returns policy.

What if I have a problem with my order?

If for any reason you are not happy with your order, we are more than happy to refund you in full. Please return the fairy as received, within 14 days, and we will refund or replace the item as requested.

It is very rare that we have complaints, or have that orders go missing in the postal system, but please do not hesitate to contact us if your parcel is taking too long after we have notified you of its shipment and we will look into the problem and advise accordingly.

Do you have an instalment payment system?

We are more than happy for partial payments to be made and this can be done via Paypal Credit.

Please note: We do not send out the item(s) until paid in full.

What do I do if there's something wrong with my product?

If you find something wrong with your product, should should contact us as soon as possible so we can deal with your specific enquiry. Full details can be found on our returns policy.